Effective date: 13 July 2026
Thank you for shopping with JLJ Parfum Collections, operated under the registered business name JLJ Parfum Collections for Online Selling.
This policy explains how order cancellations, returns, exchanges, replacements, and refunds are handled for purchases made through jljparfums.ae.
1. Order Cancellations
You may request to cancel your order before it has been shipped or dispatched.
To request cancellation, contact help@jljparfums.ae as soon as possible and provide your order number.
A cancellation is not confirmed until you receive confirmation from us.
Once an order has been shipped or dispatched, it cannot be cancelled. You may request a return after receiving the order, subject to the conditions of this policy.
If a cancellation is approved before dispatch, the refund may be issued through the original payment method or another available refund method preferred by the customer and agreed by JLJ Parfums Collections.
Any non-refundable payment or transaction charges already incurred may be deducted to the extent permitted by applicable law.
2. Change-of-Mind Returns
You may request a return within 7 days of receiving your order, provided that:
- The product has not been opened or unsealed.
- The product has not been sprayed, tested, or used.
- The product remains in its original condition.
- All packaging, labels, seals, boxes, accessories, and complimentary items are complete and undamaged.
- You provide your order number or valid proof of purchase.
- The product remains suitable for resale.
For hygiene, safety, and product-integrity reasons, we cannot accept change-of-mind returns for perfumes that have been opened, unsealed, sprayed, tested, or used.
Not liking the fragrance, scent profile, strength, projection, longevity, or how the fragrance performs on your skin is not considered a damaged or incorrectly fulfilled order.
3. Delivery and Return Charges
For an approved return:
- The original delivery fee is non-refundable.
- The customer is responsible for the return-shipping fee.
- If we arrange collection, the collection or return-delivery fee will be deducted from the refund.
- Other non-refundable fees already incurred may be deducted where permitted by applicable law.
The refund amount will be based on the amount paid for the approved returned product, less the original delivery fee, return-shipping or collection fee, and any applicable non-refundable charges.
4. Damaged, Leaking, Missing, or Incorrectly Fulfilled Orders
Please contact us within 24 hours of delivery if:
- The perfume bottle arrived broken, damaged, or leaking.
- The parcel or product packaging arrived visibly damaged and the product inside was affected.
- An item or quantity included in your confirmed order is missing.
- You received a different fragrance name, bottle size, or quantity from the one shown in your order confirmation.
Please provide:
- Your order number or your receipt
- A clear explanation of the issue
- Clear photographs or a short video showing the issue
- Photographs of the product, parcel packaging, and delivery label
Please keep the product, perfume bottle, box, parcel packaging, and delivery label until we have completed our review.
After reviewing the request, we may offer a replacement, missing item, refund, or another appropriate solution.
The 24-hour reporting period helps us investigate visible delivery damage, leakage, missing items, and order-fulfilment errors promptly.
5. Inspired-Scent Variations
Our products are independently produced inspired scents. They are not exact replicas or one-to-one copies of the fragrances that inspired them.
Normal variations may occur in:
- Fragrance interpretation
- Opening, middle, and dry-down notes
- Scent strength
- Projection
- Longevity
- Fragrance colour
- Performance on different people
Fragrance scent and performance may also vary depending on:
- Individual skin chemistry
- Application method
- Number of sprays
- Weather and temperature
- Storage conditions
- Personal scent perception
Expecting an inspired scent to smell or perform exactly the same as another fragrance does not qualify as a damaged, leaking, missing, or incorrectly fulfilled order.
6. Products That Cannot Be Returned
Unless otherwise required by applicable law, we cannot accept returns for:
- Opened or unsealed perfumes
- Sprayed, tested, or used products
- Products damaged after delivery
- Products returned without their original packaging
- Products with missing seals, labels, boxes, accessories, or complimentary items
- Products showing signs of misuse, alteration, or improper storage
- Products returned after the approved return period
- Promotional sets or bundles with missing items
- Complimentary or free gifts returned separately
- Products that do not match the item originally supplied
- Products returned because of personal fragrance preference
- Products returned because of normal inspired-scent variations
7. Return Approval
All returns must be approved before they are sent back or handed to a courier.
To request a return, contact help@jljparfums.ae and provide:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Supporting photographs or video where applicable
Do not return a product until you have received return instructions from us.
Unauthorised returns may be refused or returned to the customer at the customer’s expense.
8. Returning the Product
The returned product must be packaged securely to prevent damage during transportation.
For change-of-mind returns, we recommend using a trackable delivery service.
The customer remains responsible for the returned product until it is successfully delivered to the approved return location.
We are not responsible for products that are lost or damaged while being returned using a courier selected by the customer.
9. Inspection of Returned Products
All returned products will be inspected after they are received.
A return may be declined if the product:
- Has been opened or unsealed
- Has been sprayed, tested, or used
- Was damaged or altered after delivery
- Is missing packaging, seals, labels, accessories, or complimentary items
- Is not the product originally supplied
- Does not meet the conditions stated in this policy
If a return is declined after inspection, we will inform you of the reason.
The customer may be responsible for the cost of sending a rejected return back to them.
10. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds may be issued through the original payment method or through another available refund method preferred by the customer and agreed by JLJ Parfums Collections.
Alternative refund methods may include bank transfer or store credit, subject to availability, verification, and any applicable payment-provider requirements.
Customers may be asked to provide accurate bank or payment details where necessary to complete the refund.
The refund may exclude:
- The original delivery fee
- Return-shipping or collection charges
- Payment or transaction charges that cannot be recovered
- Other applicable non-refundable charges
If a discount, voucher, bundle offer, or promotional code was applied, the refund will be based on the amount actually paid for the returned product.
Please allow approximately 7 to 14 business days for us to process an approved refund.
Banks and payment providers may require additional time before the refunded amount appears.
11. Exchanges
Exchanges are subject to prior approval and product availability.
For an approved exchange, the customer may be responsible for:
- Returning the original product
- Return-shipping or collection charges
- Delivery of the replacement product
- Any difference in product price
The replacement product will not be dispatched until the original product has been received and inspected and any applicable balance or delivery charge has been paid.
If the requested replacement is unavailable, we may offer another product, store credit, or a refund, as appropriate.
12. Refused or Undeliverable Orders
Customers are responsible for providing a complete and accurate delivery address and an active telephone number.
If an order cannot be delivered because of:
- An incorrect or incomplete address
- An unavailable recipient
- Repeated unsuccessful delivery attempts
- Refusal to accept delivery
- Failure to answer or respond to the courier
- Failure to provide requested delivery information
the original delivery fee, return-to-sender fee, collection fee, and any other actual delivery costs may be deducted from an approved refund to the extent permitted by applicable law.
13. Legal Rights
Nothing in this policy limits or excludes any consumer right that cannot legally be limited or excluded under applicable UAE law.
Where a customer has a mandatory legal right to a replacement, return, refund, or another remedy, that right will continue to apply regardless of any conflicting provision in this policy.
14. Changes to This Policy
We may update this Refund and Return Policy when our business practices, delivery arrangements, services, or legal obligations change.
The latest version will be published on this page with an updated effective date.
15. Contact Us
For order cancellations, returns, exchanges, missing items, damaged deliveries, or refund enquiries, contact:
JLJ Parfum Collections
Legal business name: JLJ Parfum Collections for Online Selling
Email: help@jljparfums.ae
Website: https://jljparfums.ae
Please include your order number and use the email subject:
Return or Refund Request